Whether you and your staff are working in the office or are oceans away from each other, the success of your work together depends on being able to access, share and collaborate effectively across multiple locations.

Our experts at Information Communications Group can help determine how your users work, and then customize a solution to fit user needs as well as your organization’s goals. We offer business communication and customer care solutions that bring ease and speed to your unified communications strategy and make it easier and more convenient to connect with employees and customers.

Information Communications Group’s inbound and outbound call and customer care services include:

  • Automated Services
    Receive your messages on your cell phones or any handheld personal communication device from the Information Communications Group, 24 x 7, 365 days a year. Our automated services guarantees 100% delivery and meets today's need for fast-paced business response times.
  • Answering Services
    Whether your communication needs require text messaging to a cellphone or alphanumeric pager, emailing, facsimile, or digital voice recording, we have the best on-call professional agents and state-of-the-art technology systems to get the job done.
  • Voice Mail Services
    Enjoy the flexibility of routing your calls to reach you at alternate locations and receive notifications on your pager or cell with Stand Alone Voice Mail, Auto Announce, Overflow or our Bulletin Board System.
  • Hotel Reservation Services
    We ease up the booking process of tedious hotel reservations through our partnership with the Kansas City Convention and Visitors Association (KCCVA). We will gladly assist you with events that you plan to hold in Kansas.
  • Fulfillment Services
    We offer flexible stock handling and distribution services to make your fulfilment process quick and easy. Whether you are looking for a long-term or short-term solution, we can assist you with your needs -- receiving stock, goods checking, inventory control, storage, packing, and dispatching. We also help in providing important shipping information.