We make it a common practice to keep in touch with our clients through our Customer Care Surveys. The following testimonials were given as feedback from the office managers of the organizations we served:
Beyond a fast phone answer with a warm and friendly greeting every time, ICG agents have taken the time to learn our unique business and our employees. They successfully educate and prequalify our prospects and even help assist in scheduling appointments on a day to day basis. Their service is above ...Read More
We have recently switched over to using securing messaging and are excited as we can see our processes improve. Field staff are able to obtain messages on demand, but also take a moment to process if they are in an urgent situation. If messages aren't answered in a timely manner we like how our AOC ...Read More
Director Of Business Operations
We have used ICG for numerous years in the past which, in and of itself, is a testimonial of their competence. ICG is a critical link to our after-hours patients and staff when direct office contact is unavailable. Our patient's welfare depends on ICG's ability to report accurate information to our ...Read More
Director of Health Center Operations
Planned Parenthood of Kansas and Mid-Missouri
I have used ICG as my answering service at my last two employers. I managed a clinic with 17 physicians who had a very difficult call schedule. However, ICG was able to keep the call schedule correct. I find the staff from the owner down to the person taking the calls to be very professional and ...Read More
North Kansas City Internal Medicine
Northland Pediatric Associates has been a client of ICG for the past 20 years. When we roll the phones to the answering service after our regular business hours, we can rest assured that our patients needing medical advice, hospitals needing orders and other Physicians wanting to speak to our "On ...Read More
Northland Pediatric Associates
Liberty Orthopedics has been with ICG for over 10 years for our after hours call needs. Their operators are always very helpful and great listeners to our patients requests and message taking. Their contacting and reporting messages to our Physicians and office has always been timely and according ...Read More
I wanted to follow up with you and say thanks for your organization doing such a great job for us in answering our phones. I’ve been with ICG for many years and have always been highly satisfied with the quality of the staff interfacing with our patients and physicians. They are all attentive and ...Read More
Bill Hussey, Jr.
Carondelet Orthopaedic Surgeons, P.A.