I have used ICG as my answering service at my last two employers. I managed a clinic with 17 physicians who had a very difficult call schedule. However, ICG was able to keep the call schedule correct. I find the staff from the owner down to the person taking the calls to be very professional and courteous to our patients, to our physicians and to all of our staff. They are always there to assist in any manner possible. Their customer service skills are phenomenal. If there is ever a concern someone at ICG gets to the bottom of our concern. I can reach a supervisor any time day or night even when my physicians make last minute changes in the call schedule. I can highly recommend ICG for all of your needs.