We have used ICG for numerous years in the past which, in and of itself, is a testimonial of their competence. ICG is a critical link to our after-hours patients and staff when direct office contact is unavailable. Our patient's welfare depends on ICG's ability to report accurate information to our on-call nursing personnel. In addition to the protocols we ask ICG to assist us with, Cheryl, Kathy, Darlene, and the rest of the ICG team make the patient come first.
Our organization is held to very high accreditation standards; we chose ICG because they could accurately assess our after-hours needs and processes. The level of service they provide in addition to the technical competence and friendly demeanor of their staff made them a win- win solution to our after-hours answering service needs.
Without hesitation, I highly recommend ICG to your organization. Having ICG as a part of our team offers a seamless presentation to all that may call.
Director of Health Center Operations
Planned Parenthood of Kansas and Mid-Missouri