As a practice administrator in a primary care clinic I am constantly evaluating, whether consciously or subconsciously, if the service I am receiving from any given company is providing the best quality and value for my money. When it comes to an “Answering Service” I am certain I am. I began using ICG (Information Communications Group) in 2009 in a private practice. Upon that practice selling to a hospital system I was able to keep the service and relationship with ICG. And 8 years later when I left to manage a different private practice, I didn’t have to think twice about what company to use.

ICG has provided superb service. They are very flexible when it comes to entering my call schedule: I can fax a calendar to them, and they will enter it. I also have access to enter it myself, allowing me to make changes anytime I need, not having to worry about reaching the right person to make changes.