Liberty Orthopedics has been with ICG for over 10 years for our after hours call needs. Their operators are always very helpful and great listeners to our patients requests and message taking. Their contacting and reporting messages to our Physicians and office has always been timely and according to our Physicians' requirements.
ICG in several occasions has come to or rescue when we have had unforeseen power outages during our regular working hours and our phones were out of service. We just simply had our phone service vendor switch our phones to ICG and it was back to business as usual as they covered our calls and communicated to us through cell phones until our power was restored. It was fast, easy and not a beat missed in patient service.
ICG are very leading edge with their technology and informing us as to enhancements which are available for our convenience. It is great to have such good service and communication to rely on with all the multiple ways we are pulled these days in Health Care. Thank you for a job well done.