Outstanding Service Earns National Award
Information Communications Group wins ATSI Award of Excellence
Information Communications Group, of Leawood, KS has been honored with the exclusive ATSI 2016 Award of Excellence for the11th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Information Communications Group was presented with the award at ATSI’s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria." Says ATSI President Jeffrey W. Zindel, "Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!"
The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now an eleven-time winner Information Communications Group earned the Diamond Plus Award for eleven consecutive years. ATSI extends its congratulations to the staff of Information Communications Group on their proven TOP TEN quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Darlene Campbell Signs Publishing Deal With CelebrityPress to Release "In It To Win It"
Darlene Campbell, Founder of Information Communications Group, has recently signed a publishing deal with CelebrityPress along with business and sales legend Tom Hopkins and a select group of leading business experts to release "In It To Win It"
Leawood, KS. - July 31, 2012 - Darlene Campbell, Founder of Information Communications Group, has joined with a select group of the world's leading business experts and best-selling author and speaker, Tom Hopkins, to publish the book titled In It To Win It: The World's Leading Experts Reveal Their Top Strategies for Winning in Business and in Life! Nick Nanton along with business partner, JW Dicks, recently signed a publishing deal with each of these authors to contribute their expertise to the book, which is released under their CelebrityPress® imprint.
Darlene Campbell is known for constantly asking two questions of prospective clients, clients and her peers. "Just what is it that you wish to accomplish?" and "It is all about your return on investment, isn't it?" Whether the questions she asks applies to their organization or government assessments on their business and/or their income, she feels strongly that if they can get the answers right in the beginning the task becomes simpler to accomplish. She explains that there is a way to outsource many of the processes to the solution to be effective, efficient and give a return on the investment. She founded what has become to be known as Information Communications Group in 1986, a multi-lingual company that supplies inbound and outbound call center services for messaging, telemarketing, order taking, surveys, appointment setting and email management. A company that designs call center processes to get results!
In It To Win It: The World's Leading Experts Reveal Their Top Strategies for Winning in Business and in Life! will feature entrepreneurs and professionals from around the world revealing their top secrets on an array of subjects ranging from health, wealth and marketing, to business success. Some of the topics covered in the book include meeting client expectations, luxury home marketing, growing your virtual business, keys to highly successful marketing leaders, thinking like an owner, re-engineering your sales force, the psychology of sales and creating loyalty, among others.
To know more about Darlene Campbell and Information Communications Group visit www.infocg.com or call Toll free 1-800-547-2213.
About Celebrity Press®: Celebrity Press ® is a business book publisher that publishes books from thought leaders around the world. Celebrity Press® has published books alongside Brian Tracy, Jack Canfield, Dan Kennedy, Dr. Ivan Misner, Mari Smith, and many of today's biggest experts across many diverse fields.
Darlene Campbell Inducted into ATSI Hall of Fame Awarded in 2009 in Pittsburg, PA
Outgoing ATSI Presidet had the pleasure of inducting the latest member into the ATSI Hall of Fame. The following is the text of his remarks:
Our ATSI Hall of Fame inductee is well-known within the industry as a past-president of our association, a previous convention chair and as the current chair of one of most active committees. This person exemplifies service to the industry and the association. Everything that has been done for ATSI has been willing and energetically undertaken.
Our inductee came to the industry after a career in marketing and as a manager in nursing care service. She is a gifted athlete, an avid golfer, and still makes active use of bowling shoes she has owned since the 1960’s.
You may now know I am speaking about Darlene Campbell, president of Information Communications Group out of Leawood, KS, and a lifelong resident of Kansas.
During the late 60’s – early 70’s Darlene worked for Mattel in their marketing department, where she traveled extensively. In the mid 70’s she worked for Quality Care Nursing Service as a Regional Manager.
After leaving Quality, Darlene started her own nursing service known as Professional Nursing Service. She sold the business in 1985 to Kimberly Quality Care.
Because Darlene has so much immediate communication with the medical community, she becaome aware of the need in KC for a medically oriented answering serivce. From these ideas grew the inception of “Medical Answering Service”, which opened its doors on Labor Day weekend 1986.
Darlene served as the President of Tune and SATAS. She was asked to serve as ATSI Convention Chair and has remained active within ATSI ever since, serving as ATSI president in 2001-2002. She is responsible for helping ATSI to begin benchmarking industry best practices during that year. Motivated by the September 11th terrorist attacks on this country, and through her outreach to the American Blood Centers, Darlene helped create our “Disaster Preparedness Took Kit,” which serves as template for how we each can help to facilitate communications during a disaster and reap the benefits of being a good corporate citizen.
Darlene serves as the chair of ATSI’s Legislative Advocacy Committee and has worked closely with our lobbyist, Dave Wenhold. Dave says that “Working with Darlene has been a real pleasure. She has an innate understanding of the political process and was a pro during our Hill walk in Washington. ATSI is fortunate to have her engaged in an advocacy role and protecting the profession. I consider myself lucky to be able to work with her and congratulate her on induction into the Hall of Fame.”
She has always been open and generous in our industry and is a worthy recipient of this award. Please help me recognize the 2009 ASTI Hall of Fame Inductee, Darlene Campbell!