Estimate Rocket Teams Up With ICG Call Center
Web Based Estimating App Is Now Supported by International Call Center to Provide Contractors with Ultimate Productivity Solution in Managing Prospects
“Information Communications Group”, a premier international call center, has trained all their telephone agents on inputting prospect requests into “Estimate Rocket” for their customers.
Newburyport, MA - August 9, 2017
Logical Engine, a mobile app developer specializing in supporting small business, has announced that its cloud based estimating app – “Estimate Rocket”- is now supported by customers of “Information Communications Group” a premier international call center.
When asked for comment, Tom Droste, President, Logical Engine noted: “We are delighted that “Estimate Rocket” is being embraced by call centers. This actually evolved at our mutual customers request. Now contractors and other small business owners can have call center personnel: accept inquiries, load their CRM, and schedule estimates live real time and accessible from anywhere with a cloud based system. It is the ultimate in cost effective prospect management.” Droste further commented: “Estimate Rocket has only been available for a few years but our growth suggests small businesses are obviously viewing it as a solution to reduce their historical high cost of estimating and the need to raise the professionalism and image of their presentation. What is most exciting is the range of businesses we see using the app.”
Estimate rocket allows mobile estimators to use tablets and phones to calculate service/repair costs for any industry. Users insert their own pricing model and the system creates itemized estimates, with photos of proposed repair areas in a digital format which estimators can email or print out for prospects instantaneously. The cloud based system allows for real time collaboration with office personnel. Additionally the system interfaces with Google maps and provides plotting of all appointments as well as driving directions. The systems enhanced features include a built in CRM (Customer Relationship Management System) to support continuous communication with prospects and customers before and after acceptance of the estimate.
Darlene Campbell, President ICG shared: “We now; accept calls for our small business customers, follow their script/protocol for customer interface and info requests, load prospect information into the customer's Estimate Rocket and in some cases actually schedule estimates. Our customers are delighted with the productivity gain, and speed.”
Outstanding Service Earns Award of Excellence
Information Community:flow Group wins cowed ATSI Award of Excellence
Information Communications Group of Leawood, KS has been honored with the exclusive ATSI 2017 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI). the industry's Trade Associa. lion for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Information Communi-cations Group was presented with the award at ATSI's 2017 Annual Convention held at Palmer House Hilton in Chicago. IL.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria." Says ATSI President Doug Robbins, "Companies that earn this award are continuously focusing on deWenng excellence in customer call handling. It is truly an honor!"
The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now a twelve-tine winner Information Communications Group earned the Diamond Plus Award. ATSI extends its congratulations to the staff of Information Communica-tions Group on their proven quality service to their customers.
The Association of TeteSeruces Internatkxtal was founded In 1942 as a natronal Trade Association repro-sentng Irve answering services ATSI now encompasses compames across North Arnenca and the UK hffen99 speciakzed and enhanced operator based services mkciurfing call centers. contact centers, inbound telemarketing (order entry). paging. voice messaging. emergency dmpatch. fax. and Internet services among others
Darlene Campbell Signs Publishing Deal With CelebrityPress to Release "In It To Win It"
Darlene Campbell, Founder of Information Communications Group, has recently signed a publishing deal with CelebrityPress along with business and sales legend Tom Hopkins and a select group of leading business experts to release "In It To Win It"
Leawood, KS. - July 31, 2012 - Darlene Campbell, Founder of Information Communications Group, has joined with a select group of the world's leading business experts and best-selling author and speaker, Tom Hopkins, to publish the book titled In It To Win It: The World's Leading Experts Reveal Their Top Strategies for Winning in Business and in Life! Nick Nanton along with business partner, JW Dicks, recently signed a publishing deal with each of these authors to contribute their expertise to the book, which is released under their CelebrityPress® imprint.
Darlene Campbell is known for constantly asking two questions of prospective clients, clients and her peers. "Just what is it that you wish to accomplish?" and "It is all about your return on investment, isn't it?" Whether the questions she asks applies to their organization or government assessments on their business and/or their income, she feels strongly that if they can get the answers right in the beginning the task becomes simpler to accomplish. She explains that there is a way to outsource many of the processes to the solution to be effective, efficient and give a return on the investment. She founded what has become to be known as Information Communications Group in 1986, a multi-lingual company that supplies inbound and outbound call center services for messaging, telemarketing, order taking, surveys, appointment setting and email management. A company that designs call center processes to get results!
In It To Win It: The World's Leading Experts Reveal Their Top Strategies for Winning in Business and in Life! will feature entrepreneurs and professionals from around the world revealing their top secrets on an array of subjects ranging from health, wealth and marketing, to business success. Some of the topics covered in the book include meeting client expectations, luxury home marketing, growing your virtual business, keys to highly successful marketing leaders, thinking like an owner, re-engineering your sales force, the psychology of sales and creating loyalty, among others.
To know more about Darlene Campbell and Information Communications Group visit www.infocg.com or call Toll free 1-800-547-2213.
About Celebrity Press®: Celebrity Press ® is a business book publisher that publishes books from thought leaders around the world. Celebrity Press® has published books alongside Brian Tracy, Jack Canfield, Dan Kennedy, Dr. Ivan Misner, Mari Smith, and many of today's biggest experts across many diverse fields.
Darlene Campbell Inducted into ATSI Hall of Fame Awarded in 2009 in Pittsburg, PA
Outgoing ATSI Presidet had the pleasure of inducting the latest member into the ATSI Hall of Fame. The following is the text of his remarks:
Our ATSI Hall of Fame inductee is well-known within the industry as a past-president of our association, a previous convention chair and as the current chair of one of most active committees. This person exemplifies service to the industry and the association. Everything that has been done for ATSI has been willing and energetically undertaken.
Our inductee came to the industry after a career in marketing and as a manager in nursing care service. She is a gifted athlete, an avid golfer, and still makes active use of bowling shoes she has owned since the 1960’s.
You may now know I am speaking about Darlene Campbell, president of Information Communications Group out of Leawood, KS, and a lifelong resident of Kansas.
During the late 60’s – early 70’s Darlene worked for Mattel in their marketing department, where she traveled extensively. In the mid 70’s she worked for Quality Care Nursing Service as a Regional Manager.
After leaving Quality, Darlene started her own nursing service known as Professional Nursing Service. She sold the business in 1985 to Kimberly Quality Care.
Because Darlene has so much immediate communication with the medical community, she becaome aware of the need in KC for a medically oriented answering serivce. From these ideas grew the inception of “Medical Answering Service”, which opened its doors on Labor Day weekend 1986.
Darlene served as the President of Tune and SATAS. She was asked to serve as ATSI Convention Chair and has remained active within ATSI ever since, serving as ATSI president in 2001-2002. She is responsible for helping ATSI to begin benchmarking industry best practices during that year. Motivated by the September 11th terrorist attacks on this country, and through her outreach to the American Blood Centers, Darlene helped create our “Disaster Preparedness Took Kit,” which serves as template for how we each can help to facilitate communications during a disaster and reap the benefits of being a good corporate citizen.
Darlene serves as the chair of ATSI’s Legislative Advocacy Committee and has worked closely with our lobbyist, Dave Wenhold. Dave says that “Working with Darlene has been a real pleasure. She has an innate understanding of the political process and was a pro during our Hill walk in Washington. ATSI is fortunate to have her engaged in an advocacy role and protecting the profession. I consider myself lucky to be able to work with her and congratulate her on induction into the Hall of Fame.”
She has always been open and generous in our industry and is a worthy recipient of this award. Please help me recognize the 2009 ASTI Hall of Fame Inductee, Darlene Campbell!