We wish to thank the following individuals and organizations for their contributions to our company’s success.
The Association of Teleservices International, Inc. (ATSI) is our international trade association. The association is 74 years old. The mission of ATSI is to enhance the value of members' businesses by:
- Promoting fair competition through the pursuit of appropriate regulation and legislation
- Providing the research and development of our industry and its current and prospective markets
- Providing support services
- Providing educational opportunities and resources to address the challenges and trends affecting our environments
- Encouraging and maintaining high standards of ethics and services
ICG President Darlene Campbell (right) accepting the ATSI 2012 Award of Excellence from ATSI President Beth Cooper
Darlene Campbell, President of Information Communications Group, served as the past President of the ATSI Board of Directors and is currently Co-Chairman of the Government Relations Committee.
Darlene Campbell has chaired the ATSI Disaster Preparedness Committee and remains active in the industry preparedness program. She and Paul Lloyd of Hamilton, Ontario, Canada, have been instrumental in networking 50-plus call centers to assist in disaster preparedness for the call center industry.
ATSI is committed to working with Community Blood Centers in North America to make sure the delivery of blood is uninterrupted in the event of a disaster. Darlene has acquired an expertise in disaster routing of telephone lines and database security.
The Southwestern Association of Telephone Answering Service (SATAS) is our regional trade association. This organization brings together owners of Telephone Answering services in the states of Kansas, Missouri, Oklahoma, and Arkansas who are serviced by AT&T Company. The owners have affected the services, legislation and regulation of the telephone service provided by AT&T Co. for more than 50 years.
The Telescan Users Group is an organization of business owners who share the same telecommunications equipment. The organization has been instrumental in growing equipment based upon their needs and that of their clients. Most telco equipment is engineering-driven, but the TUNe group was formed in 1989 to have the wishes of their clients drive the development of the hardware and software being produced by the vendor. To see more about the TUNe equipment that we use, visit Telescan at http://www.telescan.net/.