Technological advances continue to amaze me as I have watched the definition of service evolve over the past decades. Whether you compare a world of pagers to a world of texting or customers now controlling their own on-call schedules with direct access to their call centers systems, it has been astonishing.
Darlene Campbell and ICG were featured in an interview on KCMO radio discussing business start up tips and growth planning.
The best companies allow their customers to speak for them. Earlier this month Zach Poland, the owner of Affordable Mudjacking Concrete Lifting, stopped by the ICG call center. Zach operates a regional service company.
Does your call center: professionally answer your calls, pre-qualify your prospects, load your CRM and schedule your estimates leaving your potential customers with the ultimate in a quality service experience and first impression?